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RETURN POLICY
AND MATERIAL GUIDE

Exchanges & returns (Scroll down for Swedish)

All Sales are final. All items on purchased on sale are not eligible for refunds or exchanges.

During 14 days following the delivery of your order, you may request exchange or refund of items, which you must return to us in perfect condition and accompanied by the original packing list. Shipping charges on returned merchandise are at the customer’s expense. Clit Co. will not charge additional shipping on exchanges.

Refunds for returned merchandise will be made within two weeks of the return of the product. Returns will only be accepted if the product is in original condition and with its packaging.

You are responsible for the shipping of returned items back to Clit Co. Items lost in transportation will not be compensated for. Shipping charges on returned merchandise are at the customer’s expense. Note that additional duties and/or taxes will not be refunded. Neither will shipping costs. For countries within the EU, VAT will be included in the refund.

All exchanges are subject to availability.

Faulty items will be exchanged to the same type of product, subject to availability. Refunds for faulty items can be made within the 14-day period following delivery.

Exchanges and returns can only be made as described Clit Co. instructions.

How to proceed with an exchange?

If you wish to exchange your product, send us a mail to hello@clitco.com with your order number, what you wish to send back and what you would like to exchange it for. Send your piece back in its original package with the delivery note and we will exchange it as soon as the package returns to us. If you feel unsecure in how to proceed and want to speak to us you can call  +46 70-6159540 (mon- fri 09.00-18.00 (9am-6pm))

How to proceed with a return?

If you wish to return your product, send us an email to hello@clitco.com with your order number, what you wish to send back and why. Then send your piece back in its original package and delivery note.

Return/exchange items send to:

Clit Co. AB
Havregatan 4
118 59 Stockholm, Sweden

Material guide

We have a special love and respect for raw materials. Like scars and wrinkles on human bodies are signs of an eventful life, wear and cuts on a piece of jewelry will be signs of its story and presumably remind the wearer of happy memories.

925 silver

Is a soft metal, softer then brass, so it can get nicks and notches with heavy use. It too oxidizes and can be cleaned with a polishing agent (one for silver).

Oxidized 925 silver which loses its color, can be oxidized again with a special agent to get the blackness back.

18K Gold

Gold has the longest and most storied history of all precious metals. It is soft enough and perfect for creating jewelry. Its warm color and scarcity gave it great value in early civilizations.

Pure gold is 24K; 18K gold is 75% gold and 25% other metals. All gold will darken over time, the higher the karat of gold the less darkening will occur. Regular care and cleaning will keep your jewelry looking new indefinitely.

BYTEN, RETURER & MATERIALGUIDE

Byten & returer

Under 14 dagar efter leverans av din order kan du byta eller returnera ditt köp. Varan skall då återsändas till oss i perfekt skick och åtföljts av den ursprungliga följesedeln och eventuell faktura.

Frakt på returnerade varor är på kundens bekostnad. Clit Co.  kommer dock inte att debitera extra frakt på byten.

Återbetalning för returnerade varor kommer att göras till den ursprungliga köparen inom två veckor efter det att varan åter finns hos oss. Kostnader för ev kortköp, paypal eller klarna kommer ej att återbetalas.

Returer accepteras endast om produkten är i originalskick med tillhörande förpackning. Du ansvarar för leverans av produkter tillbaka till Clit Co. Förlorade produkter i transporter kommer inte att kompenseras.

Alla utbyten sker i mån av tillgång.

Felaktiga produkter kommer att bytas ut till ett nytt exemplar, med reservation för brist på tillgänglighet. Har du fått en felaktig produkt måste detta meddelas Clit Co.  inom 14-dagar efter leverans.

Utbyten och returer kan endast göras enligt Clit Co. instruktioner.

Hur du går vidare med ett utbyte?

Om du vill byta ditt smycke så mailar du oss på hello@clitco.com Vi behöver veta vad det är du vill byta, ordernummer samt vad du vill mot. Du skickar sedan tillbaka produkten i sin originalförpackning med tillhörande fraktsedel och vi skickar det nya smycket så snart vi har erhållit returen. Är du osäker så når du oss på telefonnummer 070-6159540

Hur du går vidare med en retur?

Vill du returnera ditt smycke så mailar du oss på hello@clitco.com med ditt ordernummer, vilka/vilket objekt du vill returnera och varför. Detta för att vi ska kunna bli bättre. Du skickar sedan tillbaka produkten/produkterna i sin originalförpackning med tillhörande fraktsedel, och vi gör en återbetalning.

Returer och byten skickas till:

Clit Co. AB
Havregatan 4
118 59 Stockholm

Materialguide

Vi har en speciell förkärlek och respekt för råmaterial. Lika som ärr och rynkor på våra kroppar är tecken på ett innehållsrikt liv är slitage och rispor på ett smycke ett tecken på dess historia och minnen.

925 silver

Är en mjuk metall, mjukare än mässing, vilket gör att det kan bli små hack och rispor i ytan.  Liksom mässing kan silver oxidera, vilket går att polera upp med ett särskilt putsmedel anpassad för silver.

Oxiderat 925 silver som tappat färg, kan återfå sin svärta genom att oxideras igen med ett särskilt medel.

18k Gold

Guld har den längsta och mest längsta historien av alla ädla metaller. Den är mjuk nog, perfekt för att skapa smycken. Dess varma färg och knapphet gav det stort värde i tidiga civilisationer.

Rent guld är 24K; 18K guld är 75% guld och 25% andra metaller. Allt guld kommer att mörkas med tiden, ju högre guldkarat desto mindre mörkare toner kommer att uppstå. Regelbunden vård och rengöring kommer att hålla dina smycken nya på obestämd tid.

TERMS & CONDITIONS

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 – CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@clitco.com or mailing us at:
Clit Co. AB
Havregatan 4
11859 Stockholm, Sweden

SECTION 3 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms and conditions.

SECTION 4 – WOOCOMMERCE
Our store is hosted on Woocommerce Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Woocommerce data storage, databases and the general Woocommerce application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Woocommerce stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard and American Express.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Woocommerce Terms and conditions.

SECTION 5 – THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 – COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Woocommerce to store information about your session (referrer, landing page, etc).
Woocommerce visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
Woocommerce uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

SECTION 8 – AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 – CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@clitco.com or by mail at:
Clit Co. AB
Havregatan 4
11859 Stockholm, Sweden

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